Shipping Information


How long does it take to ship my order?

We aim to post all orders within 24 to 48 hours of ordering Sometimes we can be even faster and have it out the same day! However, during busier periods (eg. Mother's Day, Father's Day, and Christmas), this may be slightly longer. We will always aim to display a message if this is the case.

Which postage/shipping service do you use?

We post all orders using the Royal Mail. Any orders placed over £20 will be sent using Royal Mail 1st Class Higher value items £50+ will be sent signed for.

Can you track an order?

All orders are posted physically in a Post Office and have the 3D barcode (displayed on the label) scanned from the second they are handed over in the Post Office to successful delivery. This includes the Royal Mail First Class service. This service doesn't show on tracking systems but is proof of delivery, orders sent signed/tracked will have all information presented and where to access tracking information.

Where do you ship?

We currently ship to the UK only. However, in the next few months, we aim to ship to the United States, Canada, Australia, France, and Germany.

On Our Etsy store currently, we ship all over the world - https://www.etsy.com/uk/shop/reteux

What if I am not at home?

If you are not home, most delivery providers will aim to schedule a new delivery date.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.